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| nbaezortiz posted on Thursday, September 15, 2005 - 11:21 am
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OBJECTIVE
To obtain a position that will allow me to utilize both my clerical and customer service skill to the advantage of my employer.
EXPERIENCE
2005¡VPresent Miami International Cardiology Consultants Miami, FL
Operator
ƒÞ Duties include answering incoming calls, scheduling and rescheduling appointment for new patients, follow up appointments and diagnostic procedures conducted at the local hospitals.
ƒÞ Responsible for obtaining authorizations and referrals for diagnostic testing and procedures.
ƒÞ Data entry and faxing.
2004-2005 Quantum Storage Systems Miami, FL
Customer Service Representative
ƒÞ Obligations consisted of answering incoming calls, identifying customer needs and presenting appropriate company product and service offerings.
ƒÞ As customer service advocate, handled claims processing for freight carriers.
ƒÞ Sales, data entry, filing and faxing.
1999-2004 Dr.Rohan Yonkers, NY
Front Desk Clerk
ƒÞ Answered incoming calls, meet and greet patients.
ƒÞ Primed patients folders, scheduled appointment and telephoned pharmacies for patient¡¦s prescriptions. Provided overall office support.
ƒÞ Data entry filing and faxing.
1995-1998 New York Times Secaucus, NJ
Customer Service Representative
ƒÞ Responsibilities included answering incoming calls at the main call center.
ƒÞ Provided customer service to all customers, processed new orders and answered bill inquiries
ƒÞ Sales and data entry.
EDUCATION
Norman Thomas High School New York, NY
ƒÞ Graduated ¡V Class of 1994
Interboro Institute
ƒÞ 1-Year College- Business Administration
LANGUAGES & SKILLS
Fluent in both English and Spanish. Basic knowledge of Microsoft Word, Excel and Windows. Type wpm 35-40.
REFERNCES
Michael Mercedes- Columbia Presbyterian hospital. Phone 646-541-1887
Carmen Montenegro-Verizon. Phone 212-569-1149
Tammy McGovern- Dr.Rohan. Phone 646-938-2584
Iris Vasquez- Quantum Storage Systems. Phone 786-200-8328
Amina Ayoub- Miami International Cardiology. Phone 305-205-2100
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